Your Privacy

A. What we collect

We collect only what a safe, legal casino account requires.

• Identity details: legal name in full, birth date, home address, email address and identity documents.
• Payment details: the method used, transaction history and limits.
• Play details: bets, wins, game sessions and bonus use.
• Technical details: IP address, location data, your browser and device, and when you log in.
• Contact history: emails between you and our team.

B. Why we use it

To open your account, pay you and keep play safe.

Your information lets us create your account, confirm your age and location, handle deposits and withdrawals, run games and bonuses, answer your emails, stop fraud and money laundering, and offer Responsible Gaming tools including limits, reality checks and self-exclusion. We also study combined, anonymous figures to improve the site.

C. Marketing choices

Promotional messages only when you opt in.

Promotions, Burnaby Rewards and VIP news are sent only if you consent. Your marketing choices can be changed whenever you wish from your account settings, and every promotional email includes an unsubscribe link. You will still get messages about your account, payments and these policies. Players on self-exclusion or a break never receive marketing.

D. Age

Only adults of 19 years or more may play at our casino.

Anyone under 19 cannot use our service. If we learn that a minor can access an account, we shut the account and erase the associated data, except records the law requires us to keep. See our 19+ Policy for more detail.

E. Transfers outside Canada

Your data stays protected wherever it is processed.

Some of our service providers, for example hosting, verification and payment partners, may handle data outside Canada. When that happens, we rely on contracts and safeguards so your information receives protection comparable to Canadian standards. Data handled abroad may be open to access by the authorities there under the laws of that jurisdiction.

F. Legal grounds

We rely on your consent, our contract with you and our legal duties.

We process your information with your consent, to operate the account you asked for, and to meet Canadian rules on age verification, identity checks and anti-money laundering. Some fraud prevention and security work is done because it is necessary to protect you and the casino.

G. Your rights

See, correct, delete or object, by email.

• Access: request a copy of all personal data we keep about you.
• Correction: have us fix any personal details that are inaccurate or outdated.
• Deletion: request that we remove information we have no further need for. Records we must keep by law, such as anti-money laundering files, remain until that duty ends.
• Objection: ask us to stop using your data for marketing or analytics.

Send requests to mail@burnabycasino.app. Before we act on a request, we may ask you to prove your identity.

H. How long we keep it

No longer than the law and your account require.

Account and transaction records are kept for as long as your account is open. Once it is closed, we retain them for the period required by Canadian tax and anti-money laundering rules, and then securely delete or anonymize them.

I. Changes

Updates are posted here and flagged to you.

Any update to this page is published with its effective date. For significant changes, we will also let you know by email or with an on-screen message when you log in.

J. Cookies

Cookie details are on their own page.

Our About Cookies page explains which cookies the site uses and how to manage them.

K. Security

Encryption and strict access controls protect your account.

Data travels over encrypted connections, payment details are handled by secure payment partners, and only staff who need access for their role can view it. Choose a strong password, never share it, and email mail@burnabycasino.app if you notice unusual activity.

L. Who we share it with

Only partners that help us run your account.

• Payment companies, to process deposits and withdrawals.
• Identity and age verification services, which check your identity and the location you are playing from.
• Service providers such as hosting, game studios and email delivery, under contract.
• Authorities, when required by law.

Your personal information is never sold to anyone.

M. Contact

Privacy questions go to one address.

Email mail@burnabycasino.app for anything about your personal information, as well as for general account questions.