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Account Terms

A. Accepting these terms

Opening an account means you accept these rules.

These Account Terms form the agreement between you and Burnaby Casino. They apply from the moment you register and every time you log in, deposit, play or withdraw. The agreement also covers our Bonus and Promotion Rules, Your Privacy, About Cookies, Responsible Gaming, Verification and AML and 19+ Policy pages. If you do not accept all of these terms, do not open an account or use our site.

B. Conduct we do not allow

Play fairly, on your own behalf and by yourself.

To keep every table and slot fair for all players, these actions are not allowed:

  • Placing bets or making decisions through bots, scripts or any other automated software.
  • Colluding with other players for an advantage, including at Live Casino tables.
  • Using stolen cards, someone else's wallet or funds from criminal activity.
  • Knowingly taking advantage of a game fault, pricing error or site bug.
  • Hiding your real location with a VPN, proxy or comparable tool.
  • Allowing another person to access your account, or placing bets on someone else's behalf.
  • Sending our team messages that are abusive or threatening.

Where we identify such activity, we may suspend the account, void the bets concerned, recover winnings gained through the breach and, where the law requires, pass details to the relevant authorities.

C. One account per person and registration

One person, one account, with true details.

Each player may hold only one Burnaby Casino account. At registration, provide your full legal name, date of birth, email address and home address, and keep these details up to date through your account settings. If duplicate accounts are found, we close all additional accounts and cancel every bonus and winning linked to them.

Only use cards and wallets registered in your name, and keep your password to yourself. If you think someone else has accessed your account, email mail@burnabycasino.app immediately. We verify your identity and location before accepting your first deposit, as set out on our Verification and AML page.

D. Governing law

Canadian law applies to this agreement.

British Columbia law and the federal laws of Canada applicable in that province govern these terms and their interpretation. We only open accounts for players whose local law permits it, and we meet Canadian requirements on age verification, identity checks and anti-money laundering.

E. Intellectual property

We or our game partners own our brand and content.

We own the Burnaby Casino name and logo, plus the design, wording and images on the site. Each game and its artwork is owned by us or by the studio that provides it. You may use the site only for personal play. Copying, scraping, reselling or reusing any of this content requires our written consent.

F. Changes to these terms

We tell you before new terms take effect.

Each time these terms change, we post the updated version here with its effective date. For major changes, we will also contact you by email or show a message when you log in. Continuing to play from that date means you agree to the new terms. If you do not agree, you can stop playing, withdraw your balance and ask us to close your account.

G. Who can play

For adults 19+ in Canada only, where permitted by local law.

To hold an account, you must be 19 or over and live in Canada, in a region where local law permits online casino gaming. You cannot hold an account while self-excluded with us or covered by any gambling exclusion tool. Age and location are verified ahead of any deposit. If an account turns out to belong to someone under 19, we close it, refund the deposits and cancel any winnings. See our 19+ Policy page for full details.

H. Bonuses

Every offer follows our Bonus and Promotion Rules.

Welcome packages, free spins, Promotions, Burnaby Rewards and VIP benefits all come with their own conditions. Wagering, game contributions, expiry, stake caps and cashout caps are set out on our Bonus and Promotion Rules page and in the details of each offer in your account.

I. Limits of our liability

We take care in running the casino, within clear limits.

We run our site and games with reasonable care and skill. We are not liable for losses caused by issues with your device or internet connection, by delays at third-party payment providers, by events outside our reasonable control, or by anyone you allow to use your account. Indirect or consequential losses, such as lost profits or missed opportunities, are also excluded. If a play is disputed, our liability is capped at the account balance linked to that play. Nothing in these terms affects your statutory rights under Canadian consumer law.

J. Complaints

Email us with any concern and we will investigate.

Write to mail@burnabycasino.app giving your username, which game or payment is involved, when it occurred (date and time) and a brief description of the problem. We acknowledge your message with a reference number, examine your account records and the game logs, and then send you our decision with the reasons for it. Should you disagree with that decision, reply to the email and a senior member of the team will examine the case a second time.

K. Game rules, RNG and live games

Know the rules before you play; malfunctions void plays.

Every game has an information panel listing its rules, paytable and return details. Check these before you bet, including the progressive rules on Jackpots titles. Slots and digital table games rely on certified random number generation, independently tested by eCOGRA / GLI. In Live Casino games, real dealers use physical cards and wheels, and the result logged by the dealer and the studio's system is final.

All pays and plays are void in the event of a malfunction. When a fault happens, we cancel the affected bets and refund stakes where we can. Games that support this feature save your progress if your connection drops, so you can pick up from the same point when you come back.

L. Deposits and withdrawals

All balances are in Canadian dollars (CAD), with no casino fees.

  • Deposit with Interac e-Transfer, Visa, Mastercard, American Express, MuchBetter or Flexepin. Minimum deposit: C$5.
  • Withdraw with Interac e-Transfer or MuchBetter. Minimum withdrawal: C$10.
  • Maximum withdrawal: C$10,000 per Interac transaction; C$25,000 by bank transfer.
  • A bank wire withdrawal can take up to 12 hours. Most other methods pay out within 1 to 4 hours.
  • We charge no fees on deposits or withdrawals.

Where possible, withdrawals are paid to a method you have deposited with, and we may verify your identity before releasing funds. Reducing a deposit, wager or stake limit applies at once. An increase applies only after 24 hours.

M. Contact

Our team is reachable by email.

For account and payment questions, complaints and anything else, including privacy matters, write to mail@burnabycasino.app.